At AELTHARION, your satisfaction matters. This Refund Policy explains which purchases are eligible for refunds, how long you have to request one, and how the process works.
Refunds may be requested for eligible digital products, subscription plans, and service packages purchased directly through aeltharion.quest, provided they meet the conditions outlined below.
Refund requests must be submitted within 14 calendar days from the date of purchase. Requests received after this period may not be eligible for review.
To request a refund, contact our support team with your order number, purchase date, and a brief explanation of the issue. We may request additional information to process your claim efficiently.
Refunds are granted if the product has not been substantially used, accessed, downloaded, or consumed. Partial usage may result in a partial refund at our discretion.
Our team is here to help. If you have questions about your purchase or would like to request a refund, please reach out to us using the details below.